Jumping Through Hoops
Companies struggle to connect with their customers in a highly personalized yet efficient way through a traditional call center approach.
And sadly, most customers have given up expecting to get good service over the phone or internet. Customers often find the process:
Time Consuming
Frustrating
Confusing
Disconnected
Impersonal
Unsecure
Streamlined Communications Powered by Trust
HearRo redefines what a phone system can be by leveraging blockchain technology to create secure digital identities, which allow for effortless communication and a more personalized customer service experience.
Authenticate before you call
Resolve Issues Faster
Continue where you left off - No starting over
Improved Customer Satisfaction and Loyalty
Say to HearRo
Most existing phone, chat and messaging systems built for call centers are surprisingly out of date and behind the times. When we call customer service, we have to endure a seemingly endless cycle of menu options, waiting on hold, repeating information, transfers and starting over.
Customers Create Secure HearRo Profile
- Customers own their data
- Customers decide which data to share with which company
- Information always up-to-date
Connect With Company's Customer Service Via HearRo Platform
- Phone, Web, Chat or Email
- No security questions
- Identity pre-verified
Customer Service Interaction Shared with All Parties
- Transparent information
- History recorded via app
- Pick up where you left off
- Faster resolution
Effortless Communication that Delivers Better Customer Service
- Faster calls
- Personalized connection
- Creates Raving Fans
- Trust established
Your customers deserve a better customer service experience.
Who Owns Your Identity?
Most of the time, when you create an account online your information and data is held or ‘owned’ by that organization, not by you. But this is not just a problem for you. It is also, paradoxically, a significant problem for these same companies. They become responsible for not just keeping it up-to-date but also keeping it secure from hackers. Blockchain technology solves this problem for both sides by allowing individuals to create a secure online identity that you own and control and that companies can trust. This is often referred to as a Self Sovereign Identity
Customer Service that Doesn't Suck
Imagine no longer needing to answer 3-5 questions about your birth date, mother’s maiden name or your high school mascot before you can even speak to a customer service rep. What if you could securely verify your identity and communicate the service you needed, before connecting, so that the call or online interaction is faster, easier and gets resolved smoothly? Oh, and YOU get to keep details of the conversation for your records!
The Team
Frustrated with the status quo, a small team combined their experience setting up call centers with the crazy idea of using Blockchain based self sovereign identity to build a new type of phone system. Together they created a platform for trusted connections and effortless communication specifically targeted to take the frustration out of customer service.
The Future of Communication
We've gotten so used to dealing with the limitations of untrusted communications that it can be hard to imagine how effortless it could be and just how important it is. We believe that owning your own data and having control of your conversations is not just a great feature but a fundamental right in the digital economy. Our goal at HearRo is to not only revolutionize customer service but to tap into the vast opportunity of trusted connections powered by blockchains.