Most call center products focus only on one side of the problem - building more tools for agents & their supervisors. But what about the customer? And what about actually fixing & improving on the underlying phone network itself? A big part of the effort it takes to call comes from how limited the existing phone network is. It works by connecting phones not by connecting people. There no reliable way to know & trust who is on the other end of the line & there is no reliable & secure way to exchange information.
The lack of a single, trusted source of identity in existing phone systems means that every new call to a new company requires a new account and a separate authentication. Self-Sovereign Identity (SSI) allows both sides of a call to securely identify, authenticate and setup a persistent connection that can be used over and over. All without having to waste time, each time, proving who you are. HearRo extends and enhances SSI to help easily manage your connections to other people, organizations and things.
Persistent blockchain connections enable easy-to-use, fully digital connversations. Connect and re-connect without ever waiting on hold or being transferred. You control when the conversation starts and, more importantly, when it ends. You never have to start over since you have a permanent shared history of your entire conversation, from first contact to resolution. Seamlessly switch from chat to voice to video at will without losing the context and history of your interaction. Start a call with a bot, switch to an audio call with an agent from your car, continue with a chat during a meeting - all in the same conversation. Share screens, photos, documents and credentials.
Access to verifiable credentials means that users are able to share and update their personal information securely with agents, so they never have to spell out their email address, phone or credit card numbers. Credentials also enable new ways of getting work done over the phone. Fill in applications, send authorizations and verify ownership using a 100% digital workflow. Reduce fraud, create compelling customer experiences, and minimize data footprints. By converting today’s physical credentials to their digital equivalents we have finally unleashed their superpowers. It's the digital transformation we've been waiting for!
The Sovrin Network is a new standard for digital identity – designed to bring the trust, personal control, and ease-of-use of analog IDs – like driver’s licenses and ID cards – to the Internet. Sovrin based identities are open for any application to use, giving people, organizations, and things the freedom to prove things about themselves using trustworthy, verifiable digital credentials. With Sovrin, the individual identity holder controls their credentials, using them whenever and however they please, without being forced to request permission of an intermediary.